See how Corentis Shield checks an AI-assisted complaints workflow before action.
This walkthrough uses a realistic financial-services complaint scenario to show how Corentis detects risk signals, applies policy controls, blocks unsafe actions, routes the case to human review and captures an evidence trail.
How the walkthrough works
This guided product walkthrough is designed for funders, buyers, investors and design partners. It demonstrates the intended control flow and evidence model for a pre-deployment pilot.
Step 1
A regulated workflow is selected
Step 2
Policy controls are defined
Step 3
AI proposes an output or next action
Step 4
Corentis checks the proposed action
Step 5
Safe actions can continue
Step 6
Risky or sensitive actions pause
Step 7
Human review is routed
Step 8
Evidence is captured
Step 9
A pilot report shows what happened
The checkpoint flow
AI proposes
Draft reply, recommendation, case update or workflow action.
Corentis checks
Policy, risk, context, approval and evidence requirements.
Decision returned
Proceed, review, escalate or block before action.
Human review
Sensitive or uncertain cases go to the right person.
Evidence logged
Proposal, reason, decision, reviewer and timestamp recorded.
What this demonstrates
What you will see
Sample report structure
What a pilot report contains
Use-case boundary
Control objectives
Scenario tests
Checkpoint outcomes
Review queue summary
Evidence log
Residual risks
Go/no-go recommendation
Control matrix preview
Policy intent turned into reviewable controls
Vulnerable customer disclosure
Pause direct response -> Human review -> Disclosure log
Financial difficulty signal
Escalate hardship -> Specialist review -> Support note
Unsupported complaint closure
Block closure -> Complaint handler -> Investigation evidence
Sensitive compensation wording
Require approval -> Supervisor -> Approved wording
Missing investigation evidence
Hold action -> Case owner -> Evidence gap flag
The walkthrough shows the intended Corentis Shield control flow for an AI-assisted complaints workflow. It is designed to demonstrate the checkpoint logic, escalation path and evidence trail before a live pilot environment is connected.